Return contact Information
For all return requests and inquiries, email [email protected]
Reasons for Return
Returns are accepted for any items that are materially different to the description or arrive damaged (see Damage Reporting below). If you change your mind about the product see below (Change of Mind).
If you have not received your order after 14 days of purchase you must inform us of non delivery of goods. If after 18 days we have not been informed of non delivery of goods we cannot be held responsible.
We try to ensure you receive your delivery at the allocated time selected. We will ship on time, cannot be held responsible for courier delays which are beyond our control. If the delivery time selected at the point of order has not been met by our third party couriers, then all postage costs will be refunded.
In the rare event an item arrives damaged, the customer is required to contact us the same day. Photos of the damage may be requested. When returning your item a note stating the reason for the return should be sent together with the item. We advise all customers to return any item via a traceable method, as we accept no liability for items that may become lost during transit.
Change of Mind
If you decide that the Goods are not appropriate you may return them at your cost for a refund on the Goods. The Goods must be returned in perfect re saleable condition, including the original Presentation/Gift Boxes where applicable. We reserve the right not to refund or offer a partial refund on returned Goods that do not comply with the above. We normally allow you up to 14 days within which to return items.
We will not offer an exchange or refund on items that have been damaged or scratched if you have not notified us within 24 Hours of receipt, or that have been used, or that are not in the original packaging. In this situation the item(s) will be returned to you at your cost. When returning your item a note stating the reason for the return should be sent together with the item. We advise all customers to return any item via a traceable method, as we accept no liability for items that may become lost during transit. Customers are expected to meet all costs of returning items, except in the case of faulty or damaged goods.
Requesting a Refund
Refunds will be issued within 5-7 working days of processing, and should show up on your account within 10-14 days, although some card providers can take a little longer.
Changes and Cancellations
You are entitled to cancel your contract between the time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return.
Our couriers must have signatures upon delivery. If you, the customer, decide to have your parcel stored in a safe place (by making arrangements with the delivery company) when delivered and the parcel is damaged, lost or stolen, you will be responsible.